Order Terms and Return Policy
• Your order will be shipped from either our St. Catharines, Ontario warehouse for Canadian orders, or our Nashville, TN warehouse for US orders.
• Orders are processed and shipped normally within 3 business days, and so arrival at your location depends on your distance from the warehouse.
• Canadian orders are normally shipped Canada Purolator courier.
• US orders are shipped via USPS.
• We offer free shipping on orders over $60, except Hawaii and Puerto Rico. Please add $10 for those orders.
• Expedited orders may be arranged by calling our customer service at: (905) 412-0156 ext. 16
Returns from other retailers/Ecomm Sites:
This return and exchange policy applies only to purchases made on our Precidio web sites: Juiceinthebox.com, Multiflasking.com or purebottle.com. If you purchased a Precidio product at a retail store, or from another online site, and are interested in returning it, please contact the original store or site directly, as we cannot accept their return.
Precidio is dedicated to providing you quality products and a great experience. If you are not satisfied with your order, you may call us for a refund or exchange, within 7 days of its receipt. Returned merchandise must be received in its original condition for full credit, and be sent with all accessories and packaging. We do not credit or refund shipping charges. After 30 days, we will not accept returns for any reason other than manufacturing defect.
We do not accept returns of used products unless they are defective. Products which show signs of damage from misuse, abuse, excessive heat resulted stress (from using a bottom rack on a dishwasher which gets very hot), or in the case of Multi Flask and Pure Safe Shell, have broken glass, and are not considered defective are not eligible for refund or exchange. PURE SAFE-SHELL bottles are durable, and the Multi Flask (Glass) insert but are still made of glass, and will break if hit hard enough, or if a cleaning brush is forced into the opening, and this damage is not covered under our warranty.
- Pure Safe Shell is not to be placed in a dishwasher, as the coating is not designed to be compatible with the heat and harsh cleaning chemicals used in these appliances.
- Juice in the Box, Pure and Multi Flask should not be filled, closed and put into the freezer, as frozen liquids expand and can crack these containers.
- Juice in the Box should NOT be placed in the bottom rack of a dishwasher, and will last longest if simply hand washed.
You may purchase replacement parts for your Precidio product, if you have accidentally broken them. Please see our accessories section for parts, or call us at (905) 412-0156 ext. 16 for support.
Call us at (905) 412-0156 ext. 16 for any return or exchange questions.
While we pack our shipment with great care, but sometimes the outer package may become damaged in transit. If your package is received with visible damage, DO NOT SIGN FOR IT UNTIL YOU OPEN THE BOX AND CHECK ITS CONTENTS. Shipping damage is to be refused and the carrier will pay for the damage.
ALL REQUESTS FOR CLAIMS ON DAMAGED MERCHANDISE MUST BE WITHIN 3 DAYS OF RECEIPT by contacting (905) 412-0156 ext. 16. Precidio will review your order with you, and provide a Return Authorization Number (RMA), to approve you returning your shipment. Write this RMA number on the outside of your parcel before shipping to us. We are sorry, but we cannot accept any Return Shipments without a visible RMA on the exterior of the package.
If we accidentally ship you the wrong item, no problem – just let us know within 7 days and we will happily exchange it, and provide an RMA number to return the incorrect parcel. Call (905) 412-0156 ext. 16 for assistance.
Questions about your order?
No problem, just contact our customer service department and we will be happy to help: Call (905) 412-0156 ext. 16 for assistance.
Precidio Design strives to conduct business with the highest ethical standards, with respect for our business partners, and with mindfulness to our shared social and environmental responsibility. We believe that conducting business with respect for people, planet, and profits will create lasting value and mutual benefit.
Precidio Design 303 Robinson Street, Oakville, Ontario Canada L6J 1G87